Last Updated: 26/02/2025

At Cybertron Technologies, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms under which refunds may be requested and processed, in accordance with U.S. consumer protection laws and industry best practices.

1. GENERAL REFUND POLICY

We offer refunds under specific conditions depending on the type of product or service purchased. Refunds are processed in compliance with U.S. laws, including the Federal Trade Commission (FTC) guidelines and relevant state laws.

• Physical Products (If Applicable): Refunds may be granted if the product is defective, damaged, or not as described.
• Digital Products & Software Licenses: Refunds are generally not available once the license key is issued or the software is downloaded.
• Subscription-Based Services: Refunds may be granted if canceled within the eligible refund period specified below.
• Custom Services & Consulting: Refunds are not available once the service has been rendered.

2. REFUND ELIGIBILITY BY PRODUCT TYPE

2.1 Software & Digital Products

• If a purchased software license or digital product is defective or fails to function as advertised, a refund request must be submitted within 7 days of purchase.
• Refunds will not be granted for:
  • Change of mind after purchase.
  • Failure to meet system requirements (Users are responsible for verifying compatibility before purchase).
  • Download or installation issues caused by the customer’s device or network.

2.2 Subscription-Based Services

• If you purchase a subscription-based service, you may be eligible for a full refund if requested within 14 days of the original transaction.
• Refunds will not be granted for:
  • Partially used subscription periods.
  • Cancellations after the 14-day period.
  • Auto-renewed subscriptions where the cancellation request was made after the renewal date.

2.3 Custom Software Development & IT Services

• Due to the nature of custom software development, cybersecurity audits, and consulting services, all payments for such services are non-refundable once work has commenced.
• If a project is canceled before work begins, a refund may be issued, minus any administrative or processing fees.

2.4 Hardware or Physical Products (If Applicable)

• If you receive a damaged or defective physical product, you may request a replacement or refund within 30 days of receipt.
• Returned items must be in original condition, including packaging, accessories, and proof of purchase.
• Shipping fees for returns may be the responsibility of the customer unless the product is defective.

3. HOW TO REQUEST A REFUND

To request a refund, please follow these steps:

1. Submit a Refund Request
   • Contact us at [Insert Email] with your order details and reason for refund.
2. Review & Approval
   • Our support team will review your request and may require additional information.
   • If approved, you will receive instructions on how to return the product (if applicable).
3. Processing Time
   • Approved refunds will be processed within 5-10 business days to the original payment method.
   • Refunds may take additional time to reflect on your account, depending on your bank or payment provider.

4. EXCEPTIONS & NON-REFUNDABLE ITEMS

Refunds will not be provided for:
❌ Downloaded or activated software licenses.
❌ Custom-developed solutions or consulting services.
❌ Partially used subscription periods.
❌ Unauthorized purchases or disputes outside the eligible refund period.

5. CHARGEBACKS & DISPUTES

If a chargeback or dispute is filed with a bank or payment provider without first contacting our support team, we reserve the right to deny future transactions and take appropriate action, including account suspension.